Frequently Asked Questions
Sew Original keepsakes are not toys and should not be given to babies or small children to play with as they may contain small items such as buttons and other embellishments that may present a choking hazard.
Since these items are made from materials supplied by you and are often very well-worn, there is no requirement to CE mark. For this reason they come with this WARNING: This product is not suitable for persons under the age of 14 years
The Foundation for the Study of Infant Deaths (FSID) recommend that you do not use a duvet, quilt or pillow for children under one year. For more information please see http://fsid.org.uk
Patchwork quilts are not designed for use as loose covers on upholstered furniture. Keep away from fires and naked flames.
You will be given an estimated time at the point of ordering and it takes up to 4 weeks from when your clothing is received by us.
If you require your item by a specific date, we will endeavour to do our best but please keep in mind that keepsakes are bespoke and handmade and we want to ensure your order is not rushed and is perfect for you.
This will of course depend on what item is being made and this has been outlined in the ordering section for each keepsake as an example. If you send in more than needed, please let us know which pieces are a priority and if in doubt, please do not hesitate to ask.
The clothes should reach us in a clean laundered state. If there is a stain, you may want that to be part of your keepsake or not. Naturally we shall work around any unsuitable materials and it may be that you need to provide additional items of clothing. We can always discuss the finer detail at the point of ordering.
Cushion pads are NOT included. This is because there is a variety of sizes and options available and this would significantly raise the cost of posting.
Because each item is personalised and made to your individual specification, we cannot accept items back unless they are faulty. It is important that you bear this in mind due to the variety of materials and how they interact which each other when sewn together. For example knitted materials such as jumpers do not mix well with other materials when sewn together. Also cotton when sewn with silk will provide a texture that you may not be happy with, these are not regarded as a fault. If you are not happy with your order for any reason please let us know within 3 days of receiving it and we will do our best to help.